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Privacy Policy

 

Effective Date: 4/10/2025

OtterWaterCo, LLC (“we,” “us,” or “our”) respects your privacy and is committed to protecting any personal information you provide to us through our website, phone calls, text messages, or in-person visits.

 

1. Information We Collect

We may collect the following types of personal information:

  • Name, email address, phone number, and home address

  • Details about your water system or home (for quotes or scheduling)

  • Information submitted via our contact forms or quote request forms

  • Technical data such as IP address, browser type, and cookies (used via tools like Google Analytics or Meta Pixel)

 

2. How We Use Your Information

We use your information to:

  • Respond to inquiries or schedule appointments

  • Provide quotes or water testing services

  • Send service-related communications (text, phone, or email)

  • Improve our website performance and marketing efforts

  • Fulfill any legal or regulatory obligations

 

3. Sharing Your Information

We do not sell, rent, or trade your personal data.
We may share limited data with trusted third-party services we use to operate our business (e.g., payment processors, email platforms, booking software), but only as necessary.

 

4. Your Choices

You may:

  • Request a copy of your data

  • Request corrections or deletions

  • Opt out of marketing emails or texts at any time by replying “STOP” or contacting us directly

 

5. Security

We take reasonable steps to protect your information but cannot guarantee 100% security over the internet. Please avoid submitting sensitive personal or financial data via unencrypted forms.

 

6. Third-Party Links

Our website may link to external sites (e.g., product manufacturers, Google Maps). We are not responsible for the privacy practices of those websites.

 

7. Children's Privacy

We do not knowingly collect data from children under 13. If we learn that we have done so, we will delete it immediately.

 

8. Changes to This Policy

We may update this policy from time to time. The latest version will always be posted on our website with the effective date.

 

9. Contact Us

If you have questions about this policy or your personal information, please contact:

OtterWaterCo, LLC
22 Thornton Gap Church Rd
Sperryville, VA 22740
📞 804-205-4505
🌐 www.otterwaterco.com

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