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Warranty Policy

 

Effective Date: 4/10/2025
At OtterWaterCo, we stand behind the quality of the systems we install. Every product we sell is built to perform and backed by a real warranty — no fine print, no loopholes.

 

✅ Coverage Overview

       

            Component                    Warranty    Term

Whole-Home Tanked Systems      7 Years    (Parts)

UV Light Disinfection Systems     5 Years    (Parts)

Reverse Osmosis (RO) Systems    1 Year      (Parts)

Labor & Installation (All Systems) 1 Year     (Labor)

 

🛠 What’s Covered

  • Manufacturer defects in tanks, control valves, or internal components

  • Electrical failure of UV bulbs (within 5-year term)

  • RO system malfunction or flow restriction (within 1 year)

  • Leaks or connection issues caused by improper installation (covered under labor warranty for 12 months)

 

🚫 What’s Not Covered

  • Customer-caused damage (freezing, flooding, moving, misuse)

  • Lack of routine maintenance (e.g., unchanged filters, poor pressure regulation)

  • Power surges or lightning strikes

  • Water damage caused by external plumbing issues or improper electrical outlets

  • Systems modified or serviced by anyone outside OtterWaterCo or our authorized partners

 

🔧 Claim Process

  1. Contact Us: Call 804-205-4505 or visit www.otterwaterco.com

  2. Inspection Scheduled: We’ll diagnose the issue and determine if it qualifies under warranty

  3. Covered Repairs/Replacement: Approved repairs will be completed at no cost within the warranty terms

  4. Out-of-Warranty Repairs: If the issue is outside the warranty, we’ll quote fair and transparent pricing

 

🔁 Lifetime Support

Even after your warranty expires, you can count on us for support, parts sourcing, and service. We don’t disappear after the install — that’s what separates us from the rest.

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